FAQs

FAQs

Frequently Asked Questions

Discover quick answers to common questions about Botco.ai's features and functionalities. Our FAQ page is designed to help you navigate and make the most of your chatbot experience efficiently.

General Questions about Botco.ai

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What is Botco.ai?
  • Botco.ai is a conversational marketing platform that allows businesses to engage with customers through AI-powered chatbots.
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How does Botco.ai use AI in its chatbots?
  • Botco.ai utilizes advanced AI and natural language processing to understand and respond to user inquiries in a conversational manner.
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Can Botco.ai chatbots be integrated with other systems?
  • Yes, Botco.ai chatbots can integrate with various CRM systems, analytics tools, and other software through APIs and webhooks.
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Is Botco.ai compliant with data protection regulations?
  • Yes, Botco.ai adheres to data protection regulations like GDPR and HIPAA to ensure user data is handled securely.
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Does Botco.ai support multiple languages?
  • Currently, Botco.ai primarily supports English but is working towards incorporating additional languages.

Implementing and Customizing the Chatbot

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How do I add the Botco.ai chatbot to my website?
  • Copy the provided JavaScript snippet from the Botco.ai deployment section and paste it into your website's HTML code.
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Can I customize the appearance of my chatbot?
  • Absolutely! You can customize colors, sizes, and positions of the chatbot window to match your brand's style.
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What is a 'referral code' in the context of Botco.ai?
  • A referral code is used to direct the chatbot to initiate specific conversations or topics when a user engages with the chatbot.
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How can I make the chatbot open automatically on my website?
  • Set the open parameter to true in the JavaScript snippet to have the chatbot window open automatically.
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Can I disable the chat history for privacy reasons?
  • Yes, you can set saveHistory to false to prevent the chatbot from saving conversation history.

Using InstaStack

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What is InstaStack in Botco.ai?
  • InstaStack is a feature that allows you to upload and manage data sources that the chatbot uses to inform its responses.
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How do I upload documents to InstaStack?
  • In the InstaStack section, click on 'Add Data' and upload your documents such as PDFs, URLs, or Text files.
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Is there a file size limit for uploads to InstaStack?
  • Yes, each upload is limited to 10MB to ensure optimal performance.
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Can I test the responses generated from my InstaStack data?
  • Yes, use the 'AI Playground' feature to test and preview the responses based on your uploaded data.
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How does InstaStack improve my chatbot's performance?
  • By providing a rich set of data, InstaStack enables your chatbot to give accurate and informative answers to user inquiries.

Deploying the Chatbot

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What steps do I follow to deploy my Botco.ai chatbot?
  • Navigate to the 'Deployments' tab, choose 'Deploy New Chatbot', select and style your chatbot, and then hit 'Deploy'.
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Can I specify on which pages my chatbot appears?
  • Yes, you can configure the chatbot to appear on specific pages using the JavaScript snippet parameters.
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What does 'mounting' the chatbot mean?
  • Mounting refers to the process of adding the chatbot to your webpage so that it is active and visible to users.
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How do I remove the chatbot icon from my website if needed?
  • Use the unmount command in the JavaScript snippet to remove the chatbot icon from your website.
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Can the chatbot be launched in full-screen mode?
  • Yes, by setting the fullScreen parameter to true, the chatbot will occupy the full screen when opened.

Authoring and Content Creation

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What is the 'Authoring' tool in Botco.ai?
  • The 'Authoring' tool is where you create and edit the content and flow of your chatbot conversations.
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How do I add a welcome message to my chatbot?
  • In the authoring section, select the 'Welcome Message' card and personalize your message with a friendly greeting and call-to-action options.
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Can I create quick replies for users to choose from?
  • Yes, the Quick Reply card allows you to provide users with up to 10 selectable options for streamlined conversations.
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What is an 'Attribute' card used for in Botco.ai?
  • An 'Attribute' card is used to collect and store user information within the chat flow, which can then be utilized for personalized responses or analytics.
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How can I ensure my chatbot only accepts valid phone numbers?
  • The 'SMS Validation' card verifies phone number format before allowing the conversation to proceed.
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What's the purpose of the 'Goal' card in Botco.ai?
  • The 'Goal' card allows you to set objectives for your chatbot, like completing a form or a transaction, and measure the success of interactions.
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Can I send SMS messages directly from the chatbot?
  • Yes, the 'SMS Card' integrates with your SMS service provider to send text messages to users during the chat session.

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