Introduction
Welcome to your Dashboard — the central hub for insights and analytics on your chatbot's performance. This intuitive interface is designed to provide you with real-time data, helping you understand how your chatbot is being used and how you can improve user interactions. Whether you're looking to increase engagement, track your success rate, or monitor your chatbot's reach, the Dashboard is your go-to resource for all performance-related metrics.
Overview
Upon logging into your chatbot platform, you'll be greeted by the Dashboard. It's the pulse of your chatbot's interactions, displaying a variety of high-level metrics that give you a snapshot of its overall performance. Here, you'll find everything from the number of users who've viewed your chatbot to the success rate of your interactions — all at a glance.
Description of Each Module
High-Level Metrics
At the top of the Dashboard, you'll notice key metrics such as:
- Chatbot Views: Total number of times the chatbot has been viewed.
- Unique Chatbot Views: Number of unique views by individual visitors.
- Engaged Sessions: Sessions where the user interacted with the chatbot.
- Engagement Rate: Percentage of sessions with meaningful interaction.
- Success Rate: The effectiveness of the chatbot in achieving its goals.
- Goals: Financial or numerical objectives set for the chatbot.
- Data Submits: Instances of users submitting data through the chatbot.
- Calls: Count of calls initiated from the chatbot.
- Handovers: Number of times the chatbot has handed over the conversation to a live agent.
These figures are essential for understanding your chatbot's reach and effectiveness.
Trend Line
Below the metrics, there's a Trend Line graph displaying the metric selected above over a selected time period. This visual representation helps you quickly grasp user interaction trends, identify peak times, and note any unusual spikes or dips in engagement.
Goals
The Goals module is your financial and numerical target tracker. It provides a breakdown of specific objectives like appointments made or applications filled, along with their monetary value. This area is crucial for measuring the ROI of your chatbot initiatives.
Traffic Source
This part of the Dashboard breaks down the origins of your chatbot's traffic. You can see which marketing campaigns are driving the most engagement and adjust your strategies accordingly. Whether it's a social media ad or a search engine query, understanding your traffic sources can significantly impact your marketing and optimization decisions.
Popular Topics (Coming soon…)
The Popular Topics section shows you what your users are most interested in by highlighting the most frequent subjects of their inquiries. This insight is invaluable for tailoring your chatbot's content to better address user needs and interests.
Filters
With customizable filters, you can slice and dice the data to focus on specific chatbots, time frames, or sources. This feature allows you to drill down into the metrics that matter most to you and your business.
Date Ranges
The ability to adjust date ranges helps you focus on the data from a particular window of time. This can be especially useful for campaign analysis or tracking performance post-update.
Conclusion
The Dashboard is a powerful tool that offers a comprehensive look at your chatbot's performance. By leveraging the insights gathered here, you can make informed decisions to enhance your chatbot's interactions, tailor your marketing strategies, and ultimately, drive better outcomes for your business.
FAQ Section
Q: How often is the Dashboard data updated? A: The Dashboard data is updated in real-time, ensuring you have the latest information at your fingertips.
Q: Can I view data for a specific chatbot or combine data from multiple bots? A: Yes, you can filter the data to display metrics for a single chatbot or aggregate data across multiple bots for a broader view.
Q: What does a sudden drop or spike in the Trend Line graph indicate? A: A significant change in the Trend Line could be due to various factors such as marketing campaigns, social media trends, or even external events affecting user behavior. It's worth investigating these changes to understand the underlying causes.
Remember, our support team is always here to help you navigate and get the most out of your Dashboard. Don't hesitate to reach out if you have any questions or need assistance.