✨

2024 - March

Botco.ai Release Notes

Release Version: March 2024 Update

Release Date: March 30, 2024

Introduction

In March, we continue to enhance the functionality and performance of Botco.ai with our latest updates. These new features and improvements focus on streamlining operations, enhancing user experience, and providing our clients with precise tracking and reporting tools. Highlights of this update include a new default setting for the contact page, improved time tracking in chat sessions, and a more accurate success rate metric for chatbot interactions.

New Features

  • New Default Contact Page: Transition the new contact page beta to the default setting, ensuring a smoother, bug-free experience and allowing for attribute filtering.
    • How to Use: You can switch back to the old contacts page via a provided link if needed.
  • Enhanced Time Tracking for Chats: Introduce temporal functions to track the start and end times of chats accurately, which can be utilized within the Set Attribute card.
    • How to Use: Implement the dateTime function in your chat setups to log precise time stamps, as described in our updated documentation on Notion.
  • Accurate Chatbot Success Rate Metric: Introduce a new metric that distinguishes between responses delivered through the 'no match' block and other interactions, providing a clearer picture of chatbot performance.
    • How to Use: Monitor this new metric through the dashboard to better understand and improve your chatbot's effectiveness.

Improvements

  • Unified Filter Component: Ensure that the filter component is consistent across both the dashboard and the contacts page, enhancing usability and coherence.
  • Documentation Enhancements: Comprehensive updates to our Notion documentation to support the new features and ensure ease of use.

Bug Fixes

We remain committed to refining the functionality of InstaStack. Please report any issues you encounter to help us continue to enhance our services.

Known Issues

  • Currently, there are no major known issues reported. For any problems encountered, please reach out to our support team.

Support and Feedback

Your feedback drives our ongoing development and improvement. For support or to share your feedback on the March 2024 update, please contact your customer success representative.

Acknowledgements

We extend our deepest gratitude to our dedicated team and to you, our valued users, for your continued support and engagement. With your help, we are transforming the landscape of healthcare communication.