Botco.ai Release Notes
Release Version: June 2024 Update
Release Date: June 30, 2024
Introduction The June 2024 update for Botco.ai focuses on enhancing user flexibility, improving AI capabilities, streamlining various processes within our platform, and clarifying terminology. We've introduced significant improvements to carousel cards, conversion tracking, AI routing, and more. These updates are designed to provide you with greater control and efficiency in managing your chatbots and analyzing user interactions.
New Features and Improvements
- Enhanced Carousel Card Flexibility
- Delete individual frames within a carousel card without removing the entire card
- Rearrange the order of frames to prioritize information as needed
- How to use: Access the carousel card editor to find new options for deleting and reordering frames
- Improved Conversion Tracking
- New attribute to ensure single goal conversion per user
- Prevents multiple counts for users completing additional forms after initial conversion
- How to use: Set up conversion goals using attributes and GOTO cards in your chatbot flow
- AI Routing Update
- Default block previously called "No Match" has been renamed to "AI Routing"
- Reflects the enhanced AI capabilities in directing user queries
- Optimized Warning System
- Removed unnecessary warning symbols for integrations without Email options
- Warnings now only display for enabled CRM or CRM/Email integrations
- Advanced AI Transcript Analysis
- New toggle in SET AI card to fetch PII-blocked version of the transcript
- Enables AI to perform tasks like summarization, conversation scoring, topic clustering, and sentiment analysis on full transcripts
- How to use: Look for the new toggle when configuring SET AI cards in your chatbot flow
- Improved AI Training Interface
- New tab system to switch between "production inputs" and "testing input"
- Enhanced sorting capabilities:
- Default sorting by "lowest score"
- Clickable icons on "date" and "score" columns for custom sorting
- Flexible Referral Code System
- Implement referral codes based on domain names, regardless of URL path
- How to use: Configure referral codes using the new domain-based system in the settings
- Comprehensive Transcript Export
- New feature to export entire transcript records for filtered contacts
- Exports sent via email as a CSV file
- How to use: Look for the new export option on the contacts page
- Standardized Terminology
- Improved consistency in naming conventions across the platform:
- In the Settings section, "User" is now renamed to "Collaborator"
- All other references to customer/user/contact are now unified as "User"
- Any identifier is now consistently labeled as "userID"
- This change aims to reduce confusion and improve clarity throughout the application
- Restored Instastack Training Functionality
- Modified the Botco API endpoint to return a list of inputs for training clustering
- Ensures compatibility with the current data storage system
- Improves the effectiveness of AI training in Instastack projects
Bug Fixes
- Various minor bug fixes and performance improvements
Known Issues
- No major issues have been identified at this time. Please contact our support team if you encounter any problems.
Support and Feedback Your feedback is crucial for our ongoing development. For support or to share your thoughts on the June 2024 update, please reach out to your customer success representative.
Acknowledgements We extend our gratitude to our dedicated team for their hard work and to you, our users, for your continued support and valuable input. Together, we're advancing the capabilities of AI-driven healthcare communications.