Improved Handover Card
When a query is out of scope for a bot, the handover card can be activated, and the bot will provide the user an option to “Chat with a human agent”. This message can be customized in the card below. Blocks can be chosen to determine where to go on return from live agent or if the live agent is not available.
Improved GoTo Card
A new interface for Go To card makes it easier to control where to send users based on answers to previous questions
Improved look and feel. Colors
Help Center
A simple and accessible way to find self-serve app help/tutorial content
Improved Performance on Dashboard
A visual display of all of your data, with a primary intention to provide information at-a-glance, track, analyze, and display key performance indicators, metrics, and data points.
Default Chatbot
Selecting a default chatbot helps customers to quickly navigate through the app for their most used chatbot without having to constantly select it.
