SMS Card: If you need to follow up the conversation via SMS, this card facilitates that.

Created
Feb 5, 2024 8:48 PM
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SMS Card

Quick Start Guide: Utilizing the SMS Card in Botco.ai

Introduction to the SMS Card

The SMS Card within Botco.ai's authoring platform is an essential tool for engaging with your users directly through text messages. This card enables you to send personalized SMS messages to your users, ensuring continuous engagement even when they are not actively on your platform.

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Setting Up Your SMS Card

Step 1: Access the SMS Card

  • In the authoring section of your Botco.ai dashboard, find where the SMS interaction fits into your conversation flow.
  • Click on the location to add a new card and select the SMS Card from the available options.

Step 2: Specify the Recipient

  • In the 'Recipient' field, input the attribute that holds the user's phone number. This attribute should be previously collected and stored in the user's session data.
  • Ensure that this attribute, typically sms_number, is correctly formatted and validated to prevent errors during the sending process.

Step 3: Compose Your Message

  • Within the SMS Card, you’ll find a text area where you can type the message you wish to send.
  • Craft a clear and concise message, considering the character limitations of SMS.
  • If needed, personalize the message using attributes to include the user's name or other relevant information.

Benefits of Using the SMS Card

Direct Engagement: SMS is a highly personal and direct channel to reach out to your users, leading to increased engagement rates.

Higher Open Rates: Text messages have a significantly higher open rate compared to emails, making them more effective for time-sensitive communication.

User Convenience: Users can receive and read messages at their convenience without needing an internet connection or app.

Versatility: SMS cards can be used for various purposes, including reminders, follow-ups, promotions, and customer support.

Remember to test your SMS Card before deploying it widely to ensure that the messages are being sent and received as expected. Properly implemented, the SMS Card will be a powerful addition to your chatbot's communication arsenal.