What is a Quick Reply Card
Quick Reply cards are a simple way to guide the end-user's conversation. Using an efficient reply to system, the user can select from the options provided to them within the message. A Quick Reply Card is limited to 400 characters and can host up to 10 buttons (buttons are fixed user cannot rearrange the order of the buttons). The question disappears in the chat once the user clicks on any button on a quick reply card.
Step 1: Open your conversation and click on Quick Reply Card.
Step 2: Type question and add buttons accordingly.
Let's take an example of a Quick Reply card.
Step 3: Enter a Question and click on +Add Button.
Step 4: Here, you will perform the following steps:
- Add Icon (optional)
- Enter Button Text – enter a button name, user can add up to 10 buttons.
- Select Link To from the drop-down list i.e., Block, Email, Phone Number (Note: if a user selects Email or Phone Number then the user will have to enter a valid Email or Phone Number respectively).
- Select Block – select relevant block name.
- Click on Add Button
Note: There is no option to add URLs to the block.
Repeat Step 4 to add more buttons.
Step 5: Click Save.
Let’s go through some more examples using a quick reply card.
To let a customer, find any city or state using a quick reply card.
Step 1: Create a Group (Find a State) and then create a new Block (State Names).
Step 2: Add a new Quick Reply card.
Step 3:
- *****Enter a question “Please select the letter of the state where you are looking for facilities. You can also type the abbreviation or name to get to a carousel that has your state.”
- Click on Add Button.
- Enter Button Text.
- Select Link To: Block
- Select Block Name., State Names (in this example).
- Click on Add Button
Repeat the above steps to add more buttons.
Step 4: Click Save.
Moreover, you can use a Quick Reply card for the following cases:
- City Names
- List Of Insurances Accepted
- List Of Services
- List Of Therapists
- Locations
Let me show you an example of adding Locations.
Step 1: Create a Group (Locations) and then create a new Block (Locations).
Step 2: Add a new Quick Reply card.
Step 3:
- *****Enter a question “We currently have 29 convenient locations in Southern California. Please pick your nearest location.”
- Click on Add Button.
- Enter Button Text.
- ***Select Link To: Block
- Select Block Namee., Locations (in this example).
- Click on Add Button
Repeat the above steps to add more buttons.
Step 4: Click Save.