How to Setup a Live Chat Handover?

Hand Over card enables you to either transfer the user to a Live Agent Application or to transfer the user’s conversation to an Admin or Messenger inbox.

You will log in to your botco.ai and open your chatbot conversation.

Step 1: To add a new Hand Over card, click on More.

• *Step 2: Click on the Hand Over card.

• *Step 3: Fill in the required fields.

You need to enter the following details:

• Live Chat Transfer Message - Enter a message that will appear in the chat window. For example: ******Please stay with me. I am connecting you to an Agent.
• Stay with Chatbot (Agent Offline) - Select a Block Name (e.g., No Agent Available) that should be displayed in case the agent is offline and the user has to stay with the chatbot.
• Return to Chatbot (Agent Transfer) - Select a Block Name (e.g., Return to Chatbot) that should be displayed once the user returns to the chatbot.
• Note: Before selecting the Block Name, you will have to create an appropriate block with the message you want to show to the user

Step 4: Click Save.

Here you go! You have successfully set up a live chat handover block. Launch your Chatbot and use the live chat handover feature.

When wanting a live chat integration, make sure to reach out to your account manager and we’ll prioritize it.