GoTo Card: Redirect the user to a different block based on the value assigned to attributes.

Created
Feb 5, 2024 8:50 PM
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What is a GoTo Card?

GO TO cards are one of the most interesting cards in the Bot builder because they offer so many varieties of use cases. We shall cover many of them in this blog post but be sure to check back because there will probably be new ones added every month.

A GO TO card will redirect the user to a different block based on the value assigned to attributes. This will enable you to make your conversation more personal and specific to individual users, therefore, optimizing your interaction with the user. The user will not receive any further content from the current block. The flow will continue in the destination block.

To select a GO TO card, you need to click on “+ More” in the left side card menu.

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Upon clicking GO TO, the following popup will appear.

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Here you can add rules and redirect only specific users by performing the following simple steps:

Step 1:

Link the GO TO card with any specific block by selecting Block from the drop-down list.

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Step 2:

Add rules and redirect specific users by clicking on Add New Rule.

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Step 3:

Enter/Select the following parameters:

  • The user will enter Attribute Name
  • The user will select IF/ELSE Statement and select Block
  • To add more Values, the user will click on Add Value
  • To add more GO TO statements user, click on Add new GO TO
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Step 4:

You will click on Save and GO TO card will be saved successfully.

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If you want to delete any GO TO card, will click on the respective icon and it will be deleted successfully.