Goal Card

Introduction to the Goal Card

The Goal card in Botco.ai is a powerful tool for defining success metrics and tracking the performance of your chatbot. It allows you to set specific objectives for your chatbot interactions and measure how well the chatbot is achieving these targets.

Setting Up a Goal Card

Here’s how you can effectively use the Goal card in your chatbot workflow:

1. Navigate to the Authoring Section: Within your Botco.ai dashboard, go to the authoring tool where you can manage the conversation flows.
2. Add the Goal Card: At the appropriate point in your conversation flow, add a new card by selecting the Goal card from the available options.
3. Define Your Goal: Enter a descriptive name for your goal. This should reflect the action or outcome you are aiming for, such as 'Form Submission Completed' or 'Product Inquiry Handled'.
4. Assign a Value (Optional): If your goal has a quantifiable value, such as a sales target or a lead generation quota, you can enter this amount. This value will be visible in the dashboard for tracking purposes.

Advantages of Using the Goal Card

• Clarity of Purpose: Clearly defined goals help to align the chatbot’s functions with your business objectives.
• Tracking Progress: Monitor how often and how successfully the chatbot is meeting the set goals.
• Quantifiable Metrics: Assign monetary or numerical values to chatbot interactions for a measurable insight into ROI.
• Enhanced Reporting: Use goal completions to generate insightful reports and data visualizations on your dashboard.

By strategically placing Goal cards at critical points in the conversation, you can harness data to refine your chatbot’s performance and enhance user experience.